Privacy Policy

1. Introduction

V. Metallinos Music Education Lab P.C. (hereinafter referred to as “LAB”, “the Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the applicable Greek and European legislation.

This Privacy Policy explains what personal data we collect through www.labmusiceducation.gr, why we collect it, how we use it, who we may share it with, and what rights you have regarding the processing of your personal data.

2. Data Controller

The Data Controller for the personal data collected through www.labmusiceducation.gr is:

V. Metallinos Music Education Lab P.C.
Kodratou 6, Athens 10437, Greece
Tel.: +30 210 3839400
Email: [email protected]

3. What Personal Data We Collect

Depending on how you interact with our website, we may collect the following categories of personal data:

Contact Information

  • Full name 
  • Email address 
  • Telephone number 
  • City or area of interest 

Educational Service Information

  • Instrument or program of interest 
  • Preferred LAB location 
  • Student age or age group 
  • Information you voluntarily provide through contact forms or trial lesson requests 

Teacher and Collaborator Applications

  • Curriculum Vitae (CV) 
  • Educational background and professional experience 
  • Availability 
  • Links to websites, social media profiles, or videos  
  • Any information you choose to submit as part of your application 

Franchise Enquiries

  • Contact details 
  • Preferred location or area of interest 
  • Information submitted through franchise enquiry forms 

Technical Information

  • IP address 
  • Device type 
  • Browser and operating system 
  • Pages visited 
  • Cookies and similar technologies 

4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • Responding to trial lesson requests. 
  • Providing information about our programs and services. 
  • Managing communication and customer enquiries. 
  • Evaluating teacher applications and maintaining candidate records for future employment or collaboration opportunities. 
  • Evaluating franchise enquiries and partnership opportunities. 
  • Sending newsletters, educational content, updates, and promotional offers where you have provided your consent. 
  • Improving website functionality and user experience. 
  • Measuring website traffic and marketing performance. 
  • Maintaining the security of our systems and services. 
  • Complying with legal and regulatory obligations. 

5. Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds:

  • Your consent. 
  • Taking steps at your request prior to entering into a contract. 
  • Performance of a contract or provision of requested services. 
  • Compliance with legal obligations. 
  • The legitimate interests of the Company in operating, improving, and protecting its services. 

6. Sharing of Personal Data

LAB Network Locations

LAB Music Education operates through a network of company-owned and affiliated schools.

Depending on the location you select when submitting a form, your information may be shared with the company operating the relevant LAB location solely for the purpose of responding to your enquiry, scheduling lessons, providing information, or delivering educational services.

Service Providers

We may share personal data with trusted service providers who assist us in operating our website and services, including:

  • Website hosting providers 
  • Email and newsletter providers 
  • SMS communication providers 
  • CRM and information system providers 
  • Analytics and advertising service providers 

These providers process personal data only on our behalf and under appropriate contractual and legal safeguards.

7. Information Systems and Third-Party Services

Your personal data may be stored or processed through:

  • LAB Music Education CRM / ERP system 
  • Google Workspace 
  • Brevo 
  • Resend 
  • Apifon 
  • Yuboto 

Information submitted through website forms may be recorded and maintained within the LAB Music Education CRM/ERP system for the purpose of managing enquiries, communications, prospective students, students, parents, collaborators, and prospective collaborators.

Some of the above providers may process data outside the European Economic Area (EEA), in which case appropriate safeguards are implemented in accordance with applicable data protection laws.

8. Minors

LAB services are also intended for children and teenagers.

Personal data relating to minors is collected exclusively through their parents or legal guardians, or with the consent of such parents or guardians where required by law.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure proper functionality, improve user experience, analyze traffic, and measure the effectiveness of marketing activities.

Further information can be found in our Cookie Policy.

10. Analytics and Advertising Tools

We use the following services:

  • Google Analytics 4 
  • Google Tag Manager 
  • Meta Pixel 

These tools help us understand visitor behavior, measure website performance, and optimize our marketing campaigns.

Their operation is subject to the consent choices you make through our cookie management system.

11. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected.

Indicatively:

  • Contact enquiries: up to 24 months 
  • Trial lesson enquiries: up to 36 months 
  • Franchise enquiries: up to 60 months 
  • Teacher applications and CVs: up to 24 months 
  • Newsletter subscribers: until consent is withdrawn 

You may unsubscribe from our communications at any time using the unsubscribe link included in our emails or by contacting us directly.

Data may be retained for longer periods where required by law or necessary for the protection of the Company’s legal rights.

12. Your Rights

Under applicable data protection legislation, you have the right to:

  • Access your personal data. 
  • Correct inaccurate or incomplete data. 
  • Request deletion of your data. 
  • Restrict processing. 
  • Object to processing. 
  • Request data portability. 
  • Withdraw your consent at any time. 

To exercise any of your rights, please contact:

[email protected]

13. Complaints

If you believe that your personal data is being processed unlawfully, you have the right to lodge a complaint with:

Hellenic Data Protection Authority (HDPA)
1-3 Kifisias Avenue
11523 Athens, Greece
Website: https://www.dpa.gr

14. Changes to this Privacy Policy

This Privacy Policy may be amended or updated from time to time.

The latest version will always be published on this website and shall become effective from the date of publication.